The Social Edge of Intelligence

We are on the verge of the age of human redundancy. In 2023, IBM’s chief executive told Bloomberg that soon some 7,800 roles might be replaced by AI. The following year, Duolingo cut a tenth of its contractor workforce; it needed to free up desks for AI. Atlassian followed. Klarna announced that its AI assistant was performing work equivalent to 700 customer-service employees and that reducing the size of its workforce to under 2000 is now its North Star. And Jack Dorsey has been forthright about wanting to hold Block’s headcount flat while AI shoulders the growth.